Having Issues With Getting Into The Party/Summit anyone else?

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Permalink Reply by Jaime Nichols on March 13, 2009 at 12:26pm

I'm unable to join because my "ID is in use." I logged in earlier from my office to confirm the login info works. Now I'm at home and I can't login. I understand why tracking IP addresses would be necessary to prevent multiple people joining under the same ID info, but there has to be a better way of tracking one active ID per user. Those of us with multiple computers received no warning about this. No support phone number and I'm locked out. So far, a lot of bumps in the road. Let's hope the email support response is timely.

Let me know if you have any better luck with

hypnosummit@gmail.com

--Jaime

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Permalink Reply by Bonnie Robinson on March 13, 2009 at 12:31pm

Thanks for the email addy I've written it direct to see if I can get any help in the matter.

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Permalink Reply by Bonnie Robinson on March 13, 2009 at 12:41pm

Wow I wrote that email it says 7 minutes ago and I just got an email back from Scott. Tried calling him but had to leave a message but I'm sure he'll get back to me soon. But I'd say he's pretty much ontop of the emails.

OK 3 minutes later he calls me back and I'm in. Thanks ever so much Scott. The man is right on the ball.

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Permalink Reply by Jaime Nichols on March 13, 2009 at 1:04pm

My hat's off to Scott to staying on top of troubleshooting this event. My issue got resolved quickly. Glad for the quick help and dial-in number.

--Jaime

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Permalink Reply by bill white on March 13, 2009 at 2:24pm

I'm having the same problem and did exactly what you did. No response as yet. peace

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Permalink Reply by Scott Sandland on March 13, 2009 at 4:55pm

You Should all have gotten a response from me by now.

It's the same issue that each of you have had, which is fine. It comes down to cookies being enabled on your browser.

Anyone who has a problem should email hypnosummit@gmail.com and include your username ( for the summit, not this site) and I can fix things much faster.

thanks,
Scott

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Permalink Reply by Kathleen Hanover on March 13, 2009 at 7:56pm

Anyone having trouble logging back in to www.HypnoSummit.com, check out Scott's post on enabling cookies in your browser: Logging back in- How to Enable COOKIES

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Permalink Reply by Melissa J. Roth on March 13, 2009 at 8:57pm

You are not restricted to only one computer. You are restricted to only one log in under your username and ID at a time. At some point you or someone logged in under your username and ID and did not log out. You simply quit or turned it off without logging out. It shows you are still actively watching. Scott has just left for the night but the tech support people are on-line through the night. I know because I just chatted with them. Contact them about resetting your log in. Then you will be able to log back in. Remember to hit log-out when you want to leave or you will have this same problem repeatedly.

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