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Comment by Keithanthony on January 23, 2011 at 5:22pm I agree. I used to do very well back in the day with cold calling. I explained to colleagues that quizzed me that I was the opposite of everything they were since I welcomed cold calling as an excellent, exciting, and professional past time. I set out treating both telephone, and the person on the other end as my life long friends. My purpose was also to make the person on the other end feel really, really good from syllable one, even although drummed into was that the purpose of my call was only to make an appointment, and get off the line! I knew the majority of people on teh line would likely have had a tough day, would be down, but would have an open mind until I closed it. I simply kept their minds open with my upbeat bright banter that had at it's root concern for them, the person they love the most!
The remarkable thing is perhaps when so many people found it a chore that I found it so easy, and win or lose rewarding, when all that was different was my mind set, and I have not changed today.
When I approach a total jerk off for the first time, I know that preceding phrase totally unfounded in the real World, so I approach thinking this is a wonderful human being, and I have every reason to suppose win or lose we are going to have a great interaction. Our posture automatically changes when we do this, we are no longer on the defensive, the stranger picks up on the visual cues, mirroring, and matching of tonality is often immediate. I always smile, make eye contact to keep them in the loop, and keep their attention.
Works for me!
Comment by Kelley Woods on January 23, 2011 at 8:10am
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