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John Cerbone - The Trance-Master

No Matter How Hard We Try, Some Clients Shoot Themselves in the Foot

No Matter How Hard We Try, There Are and There Remain, Some Clients Who Are Determined to Shoot Themselves in the Foot
In response to an Email question asked by a colleague regarding a client who is not doing her session reinforcement for smoking cessation and remains still smoking, even though she says she wants to quit.
If your client is not doing her reinforcement work, then she's violated your contract with her, even if your contract was only a verbal one. And yes, most likely, she's not ready to quit, even though she might say she is. In this particular situation, in a next session, I would ask her subconscious mind to work toward success, in ways both known as well as unknown to her.
I had one a few years or so ago, a fellow who came in and for a smoking cessation session. I still use audio tapes as reinforcement recordings which I record live in the session, as they are easier to deal with, what you record is what you get, no wave file corruptions, as I had explained this to him in advance, he knew this going in.
I got a call on voicemail some 4 months later!!! He tells me he went to Best Buy and supposedly the teenager working there told him audio tapes where obsolete. Then he also says and thereby expects me to believe, he cannot buy a cassette player anywhere. All this on my voicemail, and even though I had left numerous messages, he wouldn’t return my calls, while he's demanding his session fee back.
Every boom box pretty much has a cassette player, most of us have one in house, I in fact, buy my recordable machines there. So on his message, he is evidently lying, he's screaming, seemingly having a tantrum, etc. - & some 4 months later!!!! I know my work. I have personally helped 1000's quit smoking, and I also know it's the ones we can't save that hurt us, the ones whom don't really want it, that upset us.
I once had a friend years back, a female psychic I met on a radio show I used to appear on. One early afternoon, she called me quite upset. The previous evening, she had talked a self-awareness class in some night-time High School Continuing Ed program, and had about 50 people there, 49 loved her, one went nuts, claiming her work to be fraudulent, stormed out demanding back her money. In an effort to come are self down, she asked my point of view. I told her to concentrate on the 49 who got it and loved it, and were her defending her post class, soothing her, not the one who stormed out.
So my advice to a new hypnotist encountering such a situation, would be to ask their client to get real and work for results, and stop procrastinating, as the best of any of us can do is to provide the tools necessary to achieve the success desired. As a hypnotist, you are not there to drop bombs nor fix her life. No magic wands! She needs to want her own success and whatever that might take.

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Very well expressed John. I once read a marketing book that advised that we not only distinguish what characteristics our ideal clients have had (open to direction, takes responsibility), but also those we wouldn't want back on a bet (passive, expects an effort free miracle-blames us when it doesn't happen). Knowing who we want and who we don't allows us to craft marketing messages that will attract the kind of clients who are more likely to be successful, generate referrals and makes our work a pleasure. For example I frequently put out the message that "hypnosis helps people who want to helf themselves"

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John,
For fun, I would've sent the guy a cassette player I got for $1.25 at a garage sale. Yes, I know I would have to send the guy his $ back at some point to make the headache go away - I still like to take away the immediate excuse and see what happens next...

Says she wants to stop, huh? I do believe that part of her wants to stop. Have her spell out every reason she wants to stop, see how passionate she gets. No passion? Tell her she doesn't have to stop just because society thinks she does, so have a happy life!
Three possibilities: Client's fault, nobody's fault and therapist's fault. If your colleague is so busy and/or so successful, let him/her move on. Otherwise, a bit of soul-searching may help. Is your colleague getting her deep enough? Has s/he primed her with the deep desire to stop? The unwavering expectation? Has s/he tried other PHS's that might talk to her situation better? Has s/he asked her what the block is? Has s/he asked her what would stop her from smoking? Has s/he had her experience success in smoking cessation over and over under hypnosis (especially since the client doesn't do her homework, s/he has to do his/her trancework)? Has s/he tried to interrupt her (thinking or action) pattern? Establish anchors?
No, your colleague doesn't need to establish that it's the client's fault beyond the shadow of a reasonable doubt to ease her out the door, but this may be a learning opportunity in dealing with diffficult cases.

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